The Concept Media Group Service and Quality Promise
Our Service and Quality Promise is a critical part of our existance. This is how we plan for everything to go right.
Our Promise
To Concept Media Group, the smooth running of our delivery on your Video Production or Advertising Campaign requirement is our core objective. That is why we have invested in strategies to ensure we stay ahead of the curve whilst keeping our services at a competitive price.
Although our business is Video Production, Broadcast and Live Streaming, we do a lot of listening! Here are some of the things we do differently:
1. Continual Improvement Programme - CIP
We use a Continual Improvement Programme to ensure we deliver the best service we can, time after time. We employ a Kaizen approach which ensures we successfully reflect, learn and grow both the quality of our live streaming capability and our team.
Planning and rehearsal
Research, Planning and technical rehearsals are a critical part of our preparation for your work.
Logging, Feedback and Reflection
We record notes during each project to identify what work well or needs further attention. We take feedback from our clients via a CIP Form. We also run team wash-up meetings to share ideas, observations and improvements.
Development and Strategic Improvement
We then take responsibility to action the changes identified by the CIP. We are continually investing in our equipment and developing better technical executions and service designs.
2. Planned mitigation and keeping a cool head
Some of the environment we work in can present it's challenges that require swift resolution. We have fallback procedures and redundant systems to handle issues that may arise.
3. Investment in new technologies, training & development.
At Concept Media Group, we do more than buy new Video Production kit regularly. We develop and build new live streaming systems and write custom software to improve the quality of our product and the experience both you and your viewers have.
Lets take the next step.